Shipping & Returns

Returns, Refunds & Exchanges

We want you to be happy with your purchase! Because many of our products are made to order, please review your order carefully before submitting it. If you have an issue with your order, we're always happy to help.

Returns

We accept returns on eligible, non-custom items within 30 days of delivery.

To be eligible for a return, your item must be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, pet hair, makeup, deodorant marks, or other signs of wear

Please contact us before returning an item so we can provide you with return instructions. Items returned without prior approval may not be accepted.

Custom & Personalized Items — Final Sale

All custom and personalized items are FINAL SALE and cannot be returned, exchanged, or refunded.

This includes products customized with names, dates, numbers, photos, custom wording, colors, designs, or any other personalization requested by the customer.

Please carefully review all personalization details before placing your order. We are not responsible for errors in names, spelling, dates, numbers, sizes, or other information that was entered or approved incorrectly by the customer.

The only exception is if we made a mistake while creating your custom item or if the item arrives damaged or defective. If this happens, please contact us within 7 days of delivery with photos of the item and a description of the problem. We will work with you to make it right.

Wrong Size Ordered

Please review our sizing information before placing your order.

For non-custom items, an unused and unwashed item may be eligible for a return or exchange within 30 days.

Custom or personalized items cannot be returned or exchanged because the wrong size was ordered. Please double-check your size before completing a personalized order.

Damaged, Defective or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 7 days of delivery.

Please provide your order information and clear photos showing the issue.

If we made a mistake, we will make it right.

Return Shipping

Customers are responsible for return shipping costs on eligible returns and exchanges unless the return is due to an error on our part.

Original shipping charges are non-refundable unless the order was incorrect due to our error.

Refunds

Once an eligible return is received, we will inspect the item and notify you when your return has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for us to process your refund. Your bank or payment provider may require additional time for the refund to appear.